We are committed to providing our customers with an unsurpassed level of service. If a wine is corked or faulty, we will offer a replacement or credit on the return of the bottle in question. If a wine has been kept too long or stored inappropriately, we may not be able to offer a refund or credit. If you believe a wine to be faulty, please contact us on 020 7720 5350 and we will be happy to make arrangements to have the wine collected and tested.
For full details on returns and refunds, please see our terms and conditions.